Thoughts on Documentation

When I worked at RIM (Blackberry), we had the luxury of having technical writers on staff. They were brilliant at yanking information out of engineering and organizing it into cohesive sets of documentation. Not all companies or departments can afford a good technical writers on staff, so we all need to pitch in and do it. What constitutes good technical writing?

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The Tail at Scale Revisited

My last article discussed some of the missing math related to setting back-end objectives. This article presents a chart which is useful in understanding the relationship to the user experience and we examine ways to dramatically improve the overall performance. Continue reading “The Tail at Scale Revisited”